❓QUESTIONS & ANSWERS

🌴 MIAMI ✈️ AIRPORT 🚌 SHUTTLE

• COMPANY

• QUOTES & RESERVATIONS

• CHILDREN

• PRICING PAYMENTS REFUNDS

• SHUTTLES

• DRIVERS

• LUGGAGE

• ANIMALS

• AIRPORT SHUTTLES

• PORT MIAMI & PORT EVERGLADES

• TOURS

• ALL Q&A

🚌 COMPANY

Is Florida Shuttle Van Service licensed and insured?

How long has floridashuttlevans.com been in business?

Where is floridashuttlevans.com located?

Where can I read recent online reviews?



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🚌 QUOTES & RESERVATIONS


When should I make my transportation reservation?

How do I make a shuttle van reservation?

How do I receive a transportation quote?

Do transportation quotes expire?

What is your reservation cancelation policy?

Can I make a round trip reservation?



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🚌 CHILDREN

Do I have to pay for children to ride in the shuttle?

Do you provide car seats and booster seats for kids?

Is there a extra charge for car and booster seats for kids?



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🚌 PRICING • PAYMENTS • REFUNDS

What is the cost of a private shuttle van?

What are the additional costs to book a shuttle?

How do I make a shuttle van payment?

What types of payment do you accept?

Is my online payment safe and information secure?

What if some of my pre-paid passengers do not board the shuttle?

What if I have additional passengers that want to board the shuttle?

Can I pay cash for the shuttle?

Do you offer any discounts?

Refunds



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🚌 SHUTTLES

Is the shuttle private or shared shuttle?

What is the difference between private or shared shuttle van?

What is the shuttle's minimum passenger amount?

What is the shuttle's maximum passenger amount?

Does the shuttle operate 24 hours 7 days a week?

What are your pickup & dropoff locations?

Do you have specific days and times I can meet the shuttle?

Once I board the shuttle, will the shuttle be making additional stops?

Does the shuttle pick up and drop off at Fort Lauderdale & Miami hotels?

Does the shuttle pick up and drop off at private homes and Airbnb's?

Do you have a wheelchair accessible shuttle?

Can your shuttle and driver accommodate my scooter or wheelchair?



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🚌 DRIVERS

Will I be given the drivers name and cell number before pickup time?

Do the shuttle drivers speak fluent english?

Do the shuttle drivers know South Florida well?

Do the shuttle drivers use a GPS device?



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🚌 LUGGAGE

What about the luggage?

Is there a luggage fee?

Will the driver load and unload our luggage in the shuttle?



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🐶 🚌 ANIMALS

Are Cats & Dogs Allowed?



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🚌 AIRPORT SHUTTLES
✈️ (FLL & MIA)

Does the shuttle pick up and drop off at Fort Lauderdale Airport, Miami International Airport & Palm Beach Airport?

Does the shuttle pick up and drop off at Fort Lauderdale & Miami Airport car rental center?

Will the driver be at baggage claim for a "meet and greet"?

Will I have the drivers name and cell number?

What if our flight is early or late?

What if our flight is canceled?

What if our flight is re-routed to another airport?

Will the shuttle driver help us with our luggage?



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🛳 🚌 PORT MIAMI & PORT EVERGLADES

Does the shuttle pick up and drop off at Port Miami Cruise terminals?

Does the shuttle pick up and drop off at Port Everglades Cruise terminals?

What time will the driver be at the port for pickup?

Our return flight is several hours after we get off the ship, any suggestions?



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🚌 TOURS

What kind of tours do you offer, and what is the cost?

ORLANDO • Does your shuttle pickup and drop off in Orlando?

KEY WEST • Does your shuttle pickup and drop off in Key West?



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🚌 ANSWERS

• COMPANY



Is Florida Shuttle Van Service licensed and insured?

Yes.



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How long has floridashuttlevans.com been in business?

Since 2013.



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Where is FloridaShuttleVans.com located?

Fort Lauderdale Beach



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Where can I read recent online reviews?

Passenger Reviews



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• QUOTES & RESERVATIONS



When should I make my transportation reservation?

When you have your: pickup date, time, address, drop off address, airline and flight number.



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How do I make a shuttle van reservation?

EMAIL or TEXT your transportation details.



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How do I receive a transportation quote?

EMAIL or TEXT your transportation details.
We check our transportation calendar for availability, and email or text a your shuttle quote with payment link in the following format:

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Do transportation quotes expire?

Yes, transportation quotes are invoices, and expire 24 hours after your "quote/invoice date/reservation #". You may request to renew your quote after 24 hours if availability and pricing has not changed.



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What is your reservation cancelation policy?

Payment immediately 100% refunded if/when canceled.



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Can I make a round trip reservation?

Yes.

NOTE: if you do not make a round trip reservation, and only make a one way reservation, you run the risk of a shuttle being unavailable for your return pickup, or may have to pay an increased rate per passenger for making last minute reservation. (just like the airlines)



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• CHILDREN



Do I have to pay for children to ride in the shuttle?

Yes, infants on laps are the exception.

NOTE: ground transportation rates are similar to air transportation. If a child is charged a seat with a seat belt on a plane, he or she is charged for a shuttle seat with a seat belt.



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Do you provide car seats and booster seats for kids?

Yes.



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Is there a extra charge for car and booster seats for kids?

No they are free upon request when making reservation.



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• PRICING



What is the cost of a private shuttle van?

$10-$30 per passenger.

NOTE: Dade, Broward and Palm Beach County transportation only. Transportation outside the tri county area is subject to a $100 per hour rate.



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What are the additional costs to book a shuttle?

None, rates include tax, tip, tolls, fuel and optional baby seats, booster seats & luggage trailer.



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How do I make a shuttle van *Payment?

Now that we have your transportation details, you have authorization to confirm your reservation with online *Payment. To complete your online payment click the *Payment Graphic below, or on any FloridaShuttleVans.com webpage:

*payment required to confirm shuttle reservation shuttle payment help

2 quick options to confirm your shuttle with online *CREDIT CARD, *DEBIT CARD OR *PAYPAL ACCOUNT payment:

(you can also request an invoice via email)

#1  • CUSTOMER OPTION:

Enter the Price Per Passenger amount in the Price Per Item field. (example: 10, 15, 20, 25) Enter the Passenger Quantity in the Quantity field. NOTE: Do not include the $ sign.

#2  • TRAVEL AGENT OPTION:

Enter 1 in the Quantity field, and enter the "Payment Amount" in the Price Per Item field.

Click "Log In" to pay using your PayPal account,

OR

Scroll down and click "Pay with Credit or Debit card".
*No "Pay with Credit or Debit card"

option? Scroll down to see more options.



Enter your credit/debit card information to submit payment.



Click "Checkout as Guest" to make credit/debit card payment.



Enter email and click "Continue to Payment".



Select "Pay with PayPal" to pay with Credit or Debit card, or PayPal.



Click "Pay with Credit or Debit card" at the bottom of page, or enter PayPal email and password to pay with PayPal funds, at the top of page



Enter your credit/debit card information to submit payment.



NOTE: After you make your payment, Paypal will immediately email both you and floridashuttlevans.com your payment receipt. When we receive your payment receipt, we will email or text you your transportation confirmation.



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What types of payment do you accept?

Paypal, Visa, Mastercard, American Express, Discover.

NOTE: When paying cash, a credit card deposit is required to confirm your shuttle transportation reservation.



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Is my online payment information safe & secure?

Yes, when you click on the floridashuttlevans.com PayPal graphic, you are taken to PayPals website to confirm your reservation with payment. PayPal Merchant Services is a secure website, and sets the standard for high security in the online payment industry.

NOTE: floridashuttlevans.com does not have access to your credit card number or billing address. Your credit card details are entered on PayPals website, and PayPal provides FloridaShuttleVans.com your payment confirmation email, with no credit card details.



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What if some of my pre-paid passengers do not board the shuttle?

You will be issued a cash refund by the driver or a credit refund on your credit card within 24 hours. (24 HOUR NOTICE REQUIRED)



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What if I have additional passengers that want to board the shuttle?

They can pay the driver in cash, or make a payment @ FloridaShuttleVans.com



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Can I pay cash for the shuttle?

Yes.

NOTE: A credit card payment is required to confirm your transportation reservation. The balance can be paid to the driver in cash upon boarding the shuttle.



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Does floridashuttlevans.com offer any discounts?

Yes, a 10% round trip discount is issued to travel agents and repeat clients.

NOTE: Travel agents must request the discount via email using a travel agency company email address. Repeat clients previous travel date is required to qualify for a discount.



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FLORIDA SHUTTLE VAN SERVICE 2023 Refund Policy

*Under the following circumstances 100% refund will be granted: *Cancel your shuttle reservation via text or email no later than 24 hours before pickup.

(no phone calls or voicemail, a text or email cancelation document is required) *You miss your flight.

(If this happens please send us a text or email before the plane lands) *Your flight arrival or pickup date & time changes and we are unavailable at the new date & time.

**Under the following circumstances refund will NOT be granted: **LATE: You miss the shuttle pickup time by more than 15 minutes, and the driver left. (Homes & Hotels, NOT Airports or Cruiseports) NOTE: driver arrival and abort text confirmation required. **NO SHOW: You do not board the shuttle, and did not cancel your reservation. **NOT SATISFIED: for any reason.

EXCEPTION#1: In the rare event a shuttle malfunctions (flat tire, mechanical or AC failure)

EXCEPTION#2: In the rare event the driver gets in an accident or is ticketed.

EXCEPTION#3: In the rare event the driver gets lost and causes passengers to be more than 30 minutes late.

NOTE: IF A REFUND IS DENIED, EMAIL CUSTOMER SERVICE TO REQUEST A REVIEW OF YOUR SPECIFIC EXTENUATING CIRCUMSTANCES. PLEASE INCLUDED: NAME, CELL, PICKUP DATE & TIME, COMMENTS.



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• 🚌 SHUTTLES



Is the shuttle private or shared shuttle?

Private.



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What is the difference between *private or *shared shuttle van?

*A private shuttle is waiting for you at the airport outside baggage claim, or arrives at your pickup time, at the location you requested. A private shuttle is "door to door" service with no additional stops or passengers. A private shuttle only transports 1 group at a time, 1 reservation at a time.

*A shared shuttle has set pre determined day and time schedules, with set pre determined pickup and drop off locations. A shared shuttle may make additional stops along the way to pickup and drop off passengers and luggage. A shared shuttle is like a city bus, where strangers ride together to different destinations.



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What is the shuttle's minimum passenger amount?

4.



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What is the shuttle's maximum passenger amount?

14.

NOTE: Multiple shuttles and drivers may be used to transport additional passengers.



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Does the shuttle operate 24 hours 7 days a week?

Yes.



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What are your pickup & drop off locations?

South Florida: Dade, (Miami) Broward (Fort Lauderdale) & Palm Beach (Boca Raton) counties



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Do you have specific days and times I can meet the shuttle?

No, the shuttles operate by reservation only.



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Once I board the shuttle, will the shuttle be making additional stops?

No.

NOTE: you can request additional stops when you request your transportation quote, at an additional cost per stop. If you request the driver stop while in the shuttle, it is at the drivers discretion to do so. We suggest passengers use a restroom before boarding the shuttle. Our drivers are on schedules, and unscheduled stops may make them late for there next pickup.



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Does the shuttle pick up and drop off at Fort Lauderdale & Miami hotels?

Yes.



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Does the shuttle pick up and drop off at private homes and Airbnb's?

Yes.



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Do you have a wheelchair accessible shuttle?

No.



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Can your shuttle and driver accommodate my scooter or wheelchair?

Yes, request we bring a luggage trailer connected to the rear of the shuttle. (passengers must be able to board the shuttle)



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• 🚌 DRIVERS



Will I be given the drivers name and cell number before pickup time?

Yes.



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Do the shuttle drivers speak fluent english?

Yes.



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Do the shuttle drivers know south florida well?

Yes, drivers are locals that have been driving professionally for at least 3 years.



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Do the shuttle drivers use a GPS device?

Yes, either in the shuttle or via cell phone.



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• LUGGAGE



What about our luggage?

We assume each adult passenger will have 2 large suitcases. If you have more luggage than normal, please let us know how much additional luggage you have when you make your transportation reservation, so we can allocate a luggage trailer for your shuttle. There is no charge for luggage or luggage trailers.



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Is there a luggage fee?

No.



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Will the driver load and unload our luggage in the shuttle?

Yes.



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• ANIMALS



Are Cats & Dogs Allowed?

No.



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• AIRPORT SHUTTLES (FLL, MIA, PBI)

Does the airport shuttle pick up and drop off at Fort Lauderdale Airport, Miami Airport & Palm Beach Airport?

Yes.



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Does the airport shuttle pick up and drop off at Fort Lauderdale Airport, Miami Airport & Palm Beach Airport car rental center?

Yes.



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Will the driver be at baggage claim for a "meet and greet"?

No, your driver tracks your flight online. The driver knows when your flight has landed. Your driver will be waiting at the cell phone lot until you call or text 954-249-8991. (call/text when you have your luggage) Airport pickups are usually 20-30+ minutes after the flight has landed, about 60+ minutes if it is an international flight, and you have to go through customs.



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Will I have the drivers name and cell number?

Yes.



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What if our flight is early or late?

We track your flight online. Your driver will be at the airport when your plane arrives.



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What if our flight is canceled?

We will abort the pickup, and wait to hear from you. We will also try make contact via cell phone, text and email the moment we see your flight is canceled online. If you do not, or cannot reschedule your pickup, you will receive 100% refund. If your flight is canceled please call/text 954-249-8991 ASAP.



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What if our flight is re-routed to another airport?

This is not common. If this happens we will make it a priority to make the pickup at another airport.



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Will the shuttle driver help us with our luggage?

Yes.



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• 🛳 PORT MIAMI & PORT EVERGLADES

Does the shuttle pick up and drop off at Port Miami Cruise terminals?

Yes.



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Does the shuttle pick up and drop off at Port Everglades Cruise terminals?

Yes.



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What time will the driver be at the port for pickup?

75% of passengers disembark the ship between 8:30am-9:30am. The other 25% disembark between 9:30am-10am. Our reservation quotes state:

AIR/CRUISE PORT PASSENGERS:
Call *954-249-8991 when you have your luggage (airport pickup) and/or when you are entering customs line (seaport pickup)



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Our return flight is several hours after we get off the ship, any suggestions?

Yes, request a "Tour". We pick you up from the cruise ship terminal and drop you off about 9:30-10am at:
The Beach (South Beach, Hollywood Beach, Fort Lauderdale Beach) The Mall (Sawgrass Mills, Aventura, Galeria) The Casino (Hard Rock Guitar Hotel) For Kids (Dave & Busters, Extreme Action Park, Miami Zoo).

We hold your luggage in a locked luggage trailer while your on tour. Passengers take there passports, wallets, pocketbooks, knapsacks, sunglasses, phones, phone charges etc.

Your driver will pick you up where he dropped you off, or at another location you provide, about 2-3 hours before your flight is scheduled to depart. (depending on where your tour is) You will have the drivers cell phone number as well as the office number.
NOTE: Tours should be decided before you request a transportation quote. The cost of the tour is the same as the price per passenger rate. If you paid $20 per passenger one way, than the tour is $20 per passenger. If you did not reserve the tour, it may still be possible when you board the shuttle, at the drivers discretion.

A sightseeing tour is also available @ $50 per hour. Sightseeing tours must be reserved and paid for when you confirm your reservation with online payment. Sightseeing tour locations are limited to Dade & Broward counties. (Miami & Fort Lauderdale)



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• TOURS

What kind of tours do you offer, and what is the cost?

We travel anywhere throughout Florida, from Miami to Orlando, Key West to Daytona, Tampa to Fort Lauderdale. Tours are $100 per hour plus $50 per hour wait time. Overnight trips may require hotel room stay for the driver at the clients expense.


ORLANDO • Does your shuttle pickup and drop off in Orlando?

Yes.

Private Fort Lauderdale to Orlando Shuttle @ $1,200 roundtrip trip +$50 per hour wait time if required. Overnight trips may require hotel room stay for the driver at the clients expense. (tax, tip, tolls included)


KEY WEST • Does your shuttle pickup and drop off in Key West?

Yes.

Private Fort Lauderdale to Key West Shuttle @ $1,500 roundtrip trip +$50 per hour wait time if required. Overnight trips may require hotel room stay for the driver at the clients expense. (tax, tip, tolls included)



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